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Mechanic's Responds
"Start With The Truth and Full Disclosure of Everything"

   January 29, 2010

       

      

 

 

 

Tags: Kelli Crowe, John Crowe, John & Kelli Crowe

 

Mechanic’s Responds® has been made aware of the following online post made, apparently, by Mrs. Kelli Crowe:

http://www.kudzu.com/profileReviews.do?A=1524780

 

 

 

 

 

 

 

Mechanic’s Responds® wants the public to be informed of Mechanic's Heating & Air Conditioning, LLC's, called "Mechanic's" herein, position in this matter.

First, Kudzu.com does not offer a platform for a company to respond to postings.  This is a change from Kudzu's past policies.  Now, to make a post response, Kudzu.com requires companies to "pay a fee" in order to respond.  Additionally, Kudzu.com does not have any mechanisms in place to even verify if a post is from an actual customer versus a competitor or a complete fabrication.

Mechanic's told Kudzu.com the following way back on June 16, 2008:

As of June 16, 2008, Mechanic's will no longer respond to postings made on this web site. We value our relationship with Kudzu and we have had an almost perfect rating for years. However, recently, many of our competitors have been filing for bankruptcy and struggling to get customers. We, on the other hand have increased our list of satisfied customers. To see photos and handwritten letters from our real customers, simply copy the following link into your browser to see what our many happy customers have to say about our services on our website at www.MechanicsAir.com and then pasting into your browser, the following link: http://www.airconditioningatlanta.com/Mechanics_Customer_Compliments.htm Recently, competitors have been creating fraudulent postings on Kudzu posing as customers. One even admitted being a competitor on the posting. It takes us a large amount of time going through our hundreds of customers each week to see if this is a real customer or not. Usually, it is not. Of course our competitors have lots of time. Because we are providing fast service and professional help, we simply do not have time to respond to these unverified postings. Kudzu has done of good job of taking most of them off. Unfortunately, they can't get them all and may be inadvertently taking good posts off from our real customers as we have found some missing. All of our real customers know how easy it is to lodge a complaint or discuss an issue with out firm. We even provide an easy way for anyone to provide feedback by using MechanicsCares@MechanicsAir.com for immediate resolution. As a matter of Company policy, we do not comment on tabloid news stories. In relation to the BBB, our "satisfactory record" with the BBB was changed in June 2007 when we rejected the BBB's offer to join which would have cost us money.

Mechanic’s Responds® News sources believe the post shown above is indeed from Mrs. Kelli Crowe.  Mechanic's is not the kind of company to just "take it" and not respond.  Mechanic's will just have to "Eat Crowe" in this case.

Mechanic’s Responds® believes ALL of the facts of this matter need to be brought out.  Mechanic’s Responds® has found this posting to be a retaliatory and unfounded complaint posted by Kelli Crowe.  Mrs. Kelli Crowe has threatened Mechanic's by saying - "I will be happy take every opportunity to discourage my friends and neighbors both verbally and on line in the future from using your services".  Unbelievably, Mrs. Crowe is trying to damage the good name and reputation of Mechanic's for the sum she was charged for the service call visit to her home: $29.95!  This clearly shows what kind of person Mrs. Crowe is. 

Mrs. Kelli Crowe called Mechanic's out to look at her broken heating unit.  Here is the email that came in from the Mechanic's Call Center Department:

Subject: Your Messages
Sent: Oct 23, 2009 4:00 PM

===========0000001177=================
Fri 23-Oct-09 03:59p
======================================
MECHANIC 1177
APPOINTMENT CALL
CALLER : Kelli Crowe
HOME PHONE : (678)624-1525
MOBILE : (000)000-0000
WORK PHONE : (000)000-0000
EMAIL : none@none.com
ADDRESS : 1070 Fieldstone Trail
ALPHARETTA, GA 30004
SUBDIVISION: Fieldstone Farms
DAY : Monday, October 26, 2009
TIME : 6am-9am
HEARD VIA : Current Customer
PROBLEM : There seems to be a
problem with the igniter switch.
Please call.
CALLER ID : (404)784-2235
--------------------------------------

Mechanic's service technician did come out as requested on Monday October 26, 2009.  When the Mechanic's technician showed up, Mr. John Crowe signed the Mechanic's invoice number 91055 agreeing to the Mechanic's Terms and Conditions of Service Agreement.  After signing line number one of the Mechanic's invoice, the technician performed a diagnostic check of John & Kelli Crowe's heating unit.

Remarkably, it turned out that Mr. Crowe had already taken the igniter out of their own furnace! The Crowes turned out to be "Do it Yourselfer" customers.  Mechanic's does not want to work with this type of customer.  Mrs. Crowe's posting is proof of Mechanic's good decision not to work with "Do it Yourselfer" customers.  Mechanic's own contract with the Crowes says the following in relation to "Do it Yourselfer" customers:

ADDITIONAL TERMS OF SERVICE FOR “DO IT YOURSELFER CUSTOMERS
You understand and agree that Mechanic’s is not the company to use if you are what we call a “Do It Yourselfer”. It has been our experience that we normally do NOT have a fruitful outcome on services or repairs we perform for “Do It Yourselfer” customers. You agree Mechanic’s, in its sole discretion, determines who is a “Do It Yourselfer” customer. You agree there is no warranty on any services or repairs we perform for “Do It Yourselfer” customers, as solely determined by Mechanic's. You agree there is no guarantee on a “fruitful outcome” on any services or repairs we perform for “Do It Yourselfer” customers, as solely determined by Mechanic's. You agree there are NO refunds allowed on any services or repairs we perform for “Do It Yourselfer” customers, as solely determined by Mechanic's.

 

As outlined on Mechanic's Invoice Number 91055, the Mechanic's technician recommended putting the heating system back together again in order to continue with diagnostics as to what was causing the heater not to function properly.

The Crowes, as is the case with "Do it Yourselfer" customers, did not want to pay a dime for any additional services. 

As outlined on invoice 91055, the Crowes insisted the problem was the igniter.  Mechanic's was unable to verify this assertion by the Crowes without further testing.  The Crowes were not happy to hear this news.  The Crowes were insistent on playing "doctor" with their own furnace.

The Crowes decline any further service from Mechanic's.  Upon completion of the service visit, Ms. Kelli Crowe signed Mechanic's invoice 91055 under line number 2, which states, in part, "The work outlined above has been satisfactorily completed."

Mechanic's did receive in the following email from Mrs. Kelli Crowe the same day.  This is the email Mrs. Crowe claims is "polite".

 

I scheduled a service call for this morning.  When calling, I was very specific that we had removed a part from our heating unit.  I asked about prices and parts.  It was clear that the igniter had been removed from our system to the person who scheduled this visit.  I was also clear that I needed to know about any additional costs we may incur.


 
However, I was surprised to find out this morning that we would be charged $261 have the part put back on before she could test the unit. My husband said he could take care of it and do it in a few minutes.  Lori's response was, "Well, I'm not just going to stand here and wait for you to do that."  

 
While it does make since for her to need the part on to make a diagnosis, I was taken aback by the cost and the attitude.  I was very clear about the part already being off and our need to keep the cost as low as possible.  

 
My husband did not want to call your service.  I convinced him that we had had such great help from you guys before, that I felt like we could trust your company.    I am very disappointed.

 
Kelli Crowe
678-624-1525

 

Here was Mechanic's quick Response and Mrs. Kelli Crowe's Re-response:

 

Kelli Crowe > Message Detail
Entire thread
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Subject:
       
walkingonsunshine73@yahoo.comwalkingonsunshine73@yahoo.com
From:
kelli crowe <walkingonsunshine73@yahoo.com> (Add as Preferred Sender)  ?
Date: Mon, Oct 26, 2009 9:05 am
To: supervisor@mechanicsair.com
JR,

 
1. I never asked for anything to be done for free.  
2. I trusted a company that we used in the past.
3. I was clear on what our problem and status was.
4. Your rep. was rude.
5. I politely sent an e-mail about our disappointment.
6. I got a rather rude e-mail from you.  I thought you were in the business of fixing broken heaters.  There was a small piece removed because it constantly rattled.  I spoke with 2 different people prior to our visit and told both of them that the piece was removed.  Feel free to review the calls.  

 
You clearly do not value us as a past customer.
I will be happy take every opportunity to discourage my friends and neighbors both verbally and on line in the future from using your services. 

 
You do not need to follow up with us.

 
Kelli Crowe

 
 


--- On Mon, 10/26/09, supervisor@mechanicsair.com <supervisor@mechanicsair.com> wrote:
 

From: supervisor@mechanicsair.com <supervisor@mechanicsair.com>
Subject: Re: Disappointed with our service call this morning.
To: "kelli crowe" <walkingonsunshine73@yahoo.com>
Date: Monday, October 26, 2009, 10:34 AM

 
Ms. Crowe,

All calls to our Dispatch center are recorded. I am having your call pulled for my review.

Having said this, Mechanic's is NOT the company to call for a "Do it Yourself" customer, like your husband.

This is clear in our "Mechanic's Terms and Conditions of Service Agreement" which can be found online at MechanicsAir.com. The document, and our invoice, govern our visit with you.

Our agreement with you (please see line number one of your invoice), including charging, is also outlined in our "Mechanic's Terms and Conditions of Service Agreement".

We always have to come out and "look" (Service Call) at your job site in order for us to advise you of all "additional costs".

All additional cost are given to a customer in writing and signatures obtained before we go any further.

We do not perform repairs or services for free.

You decline any services. All you were charged for was our service call fee.

I will let you know once I have reviewed your incoming call.

Thank you,
JR
LLC Manager



 

Sent on the Sprint® Now Network from my BlackBerry®

From: kelli crowe <walkingonsunshine73@yahoo.com>
Date: Mon, 26 Oct 2009 06:49:14 -0700 (PDT)
Subject: Disappointed with our service call this morning.

 

I scheduled a service call for this morning.  When calling, I was very specific that we had removed a part from our heating unit.  I asked about prices and parts.  It was clear that the igniter had been removed from our system to the person who scheduled this visit.  I was also clear that I needed to know about any additional costs we may incur.

 
However, I was surprised to find out this morning that we would be charged $261 have the part put back on before she could test the unit. My husband said he could take care of it and do it in a few minutes.  Lori's response was, "Well, I'm not just going to stand here and wait for you to do that."  

 
While it does make since for her to need the part on to make a diagnosis, I was taken aback by the cost and the attitude.  I was very clear about the part already being off and our need to keep the cost as low as possible.  

 
My husband did not want to call your service.  I convinced him that we had had such great help from you guys before, that I felt like we could trust your company.    I am very disappointed.

 
Kelli Crowe
678-624-1525
 

 

Clearly, Mrs. Kelli Crowe threatened Mechanic's with harm: "I will be happy take every opportunity to discourage my friends and neighbors both verbally and on line in the future from using your services".

 

Mechanic's told Mrs. Crowe the following:

Dear Ms. Kelli Crowe,
 
It appears you have made good on your threats.  We noticed this post on Kudzu.com that we have attributed to you:
 
"Milton The tech was rude to us. The prices were way too high for the amount of work that they were asked to do. When I sent a polite e-mail to the managers about how dissappointed we were, I got a blunt and rude e-mail back. We were told they "didn't do work for free" which is odd, because we never expected or asked that. I will never ever use this company again."
 
Unless this post is removed within the next 5 business days, 1.) We will assume you made this post and 2.) We will refer this matter to the next level.
 
You might want to consider past individuals who have been in your situation and made the wrong choice.
 
 
Feel free to type in "Vlasta Thurow" in Google.  She should be on the top line.
 
See also:
 
 
 
 
I think you will find Mechanic's will not allow slander to go unanswered.
 
The choice is yours.
 
Good Day,

 
J. R. Adams
LLC Manager
Mechanic's Heating & Air Conditioning, LLC
770-425-0000
www.MechanicsAir.com
 

There is no record, as evident by Mechanic's Call Center email above, that Mrs. Kelli Crowe ever told Mechanic's , "It was clear that the igniter had been removed from our system to the person who scheduled this visit.".  In either case, it does not matter.  Mrs. Crowe was charged a whopping $29.95 for the service call visit that was provided to the Crowes.  Mrs. Crowe has decided to attack Mechanic's over $29.95.

As is the case with any professional, Mechanic's service technicians do not stand around for "free" while a "Do it Yourselfer" customer reinstalls their own parts!  Nor does Mechanic's service technicians condemn a part based on a lay person's opinion.

I can only imagine the Crowes out for a nice dinner at a nice Steakhouse, and they bring their owns steaks with them to cook!

Can you image going to a doctor for a broke arm, and then asking the doctor to stand by while you set your own arm?

How about showing up to your primary care doctor to demand a referral to an oncologist because you have determined you have cancer?  Outrageous!

In this reporter's opinion, what the Crowes need to do is go to back to school, learn the HVAC trade, and then they can fix their own equipment "free" all the time!  What the Crowes want, is someone to "stand by" and do work at the rate they can work for - Nothing!  As a professional provider of HVAC services, Mechanic's charges professional rates for their professional services.

I wonder how many times the Crowes have tried this game?

Mrs. Kelli Crowe, in the future, please do not call a professional service company like Mechanic's, please just do your own repairs!

Mrs. Kelli, your name reminds this reporter of your posting - A bunch of "Crowe"!

Mechanic’s Responds® encourages all interested parties to visit Mechanic's ever growing list of hundreds of happy and satisfied customers at this link:

http://www.airconditioningatlanta.com/Mechanic's Atlanta HVAC Happy Customers Index.htm

You can reach Kelli Crowe via email at her email walkingonsunshine73@yahoo.com.

John & Kelli Crowe
1070 Fieldstone Trail, Alpharetta, 30004
Subdivision: Fieldstone Farms
678-624-1525, 404-784-2235
 walkingonsunshine73@yahoo.com

You can reach J. R. Adams at 770-425-0000 or via email at News@MechanicsResponds.com.

 

Disclaimer: The information contained herein is for informational purposes only.  The information contained herein is believed accurate but is not warranted.  We encourage all interested parties to verify the information contained herein on their own.  The information contained herein was derived from public information sources, from our records, or from Reports or Complaints filed with us.

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